8th IT Support Staff Conference

Keble College
Thursday, 26 June 2003

Workshops


Programme | Workshops | Who's Who? | 8th (2003) ITSSC Home Page


Workshop List

ID no.

Topic/theme

Presenter

Presentation

1

Network Monitoring Chris Bamber, Somerville .ppt, .pdf

2

Mail lists Stephen Quinney, OUCS  

3

IT Support Tracking Katherine Craddock, OUCS .ppt, .pdf

4

Your web pages and the Special Educational Needs and Disability Act 2001 Lawrie Phipps, Techdis  

5

Groupwise James Dore, New -

6

VLE Update Paul Davis, OUCS .ppt, .pdf

7

eScience Matthew Dovey, OUCS .ppt, .pdf

8

Practical Portal Sebastian Rahtz, OUCS .html

9

Introduction to OSX Server Jonathan Miller and James Partridge, OUCS -

10

Mac OS X: Unix whether you like it or not Charles Wiles, Physics .ppt, .pdf

11

MIS, OSIRIS Niall Hedderley, University Offices MIS  

12

Ownership of Data Matt Meyer, Eversheds .ppt, .pdf

13

VPN/SSL Graham Duthie, Neoteris; Las Fernando, ALLnet  

14

Developing IT Strategy - A College Perspective Jonathan Marks, Exeter & John Ireland, Jesus/ITSSG Chairman .ppt, .pdf

Workshop Details

1

Network Monitoring What is out there, do we want to know, do we need to know? Well I'm not going to answer those questions, but I will take you through some of the things out there to enable us to see what is on our networks so you can try and answer those questions for yourself. Mostly Windows orientated tools, some free, some not so free, and a little live demo of eTrust Intrusion Detection. This is a view from how a College works, but should interest any one who manages a network in Oxford.

2

Mail lists OUCS has recently replaced its Majordomo mailing list management software with Ezmlm. If you are still mystified as to how to translate your Majordomo configuration into something similar for Ezmlm then this seminar should bring enlightenment. This seminar will also cover general usage of the new web interface and some of the most useful new features that Ezmlm provides.

3

IT Support Tracking When an IT Support operation exceeds a certain (fairly small) size, it becomes vital to keep track of who asked for what when, and whether the issue has been resolved, by whom, and how. For a help desk this need is fairly clear, but even an IT Support officer working alone needs a system for tracking work. OUCS started a 6 month trial of the open source product Request Tracker (RT) in October 2001 and has been using it ever since. This workshop will provide a demonstration of RT.

4

Your web pages and the Special Educational Needs and Disability Act 2001 As the web becomes one of the major media for keeping in touch with students it is important that disabled students are not put at a disadvantage, or excluded from the information and interaction that the web offers. This workshop will examine some of the major issues in web design, What the issues are for disabled students and how they are affected by certain types of media accessed via the Web (such as CBA and VLEs), Strategies for making websites, and the staff who design them, accessible.

5

Groupwise Installing and configuring Novell's Groupwise mail and groupware service. Groupwise 6.5 is the latest version of Novell's collaborative mailserver, and offers great flexibility and support for many platforms. This session looks at installing and maintaining a Groupwise system, and demonstrates some of it's extensive features, such as platform-independent access, and the built-in spam filtering system.

6

VLE Update WebLearn is the centrally hosted VLE system at Oxford, based on the Bodington software from Leeds University. Over the last 8 months the "out-of-the-box" system has been refined to cater for Oxford's needs. In this session Paul will describe the basic functionality available, highlight the areas where Oxford have spent time developing, and outline the development which is currently underway. WebLearn is going to be particularly important for the Institutional Audit next year as there needs to be demonstrable use of IT in teaching and in providing structured access to learning materials. There's therefor likely to be a requirement for help to academics over the summer as they revamp their material.

7

eScience e-Science attempts to exploit new technologies to enable large scale collaborative research and the remote use of both data and computation resources. Part of its work is in the development of standards and software called "GRID" to provide the supporting middleware. This workshop will investigate what the impact of GRID and e-Science has on IT Support, both in terms of something to be supported but also in terms of something to help with the supporting.

8

Practical Portal OUCS has been running an experimental portal this year in order to get more experience with portal technologies and web service content creation. This workshop will describe our setup, implemented using the open source uPortal, and discuss some of the methods for creating portal channels.

9

Introduction to OSX Server The seminar will be a quick tour of the differences between Mac OS X server and client versions, and suggest why you might welcome a Mac OS X server on your network. It will give an introduction to the following aspects of Mac OS X Server:
Authentication and Directory Services (Active directory, eDirectory, LDAP)
Netboot and Netinstall (client management)
Security (out-of-the-box accounts and services)
File/Print sharing (Print sharing, Samba, Native File Access)
Web services (Apache, PHP, Quicktime streaming, FTP)

10

Mac OS X: Unix whether you like it or not Every Apple Mac is now a Unix workstation. This talk will demonstrate that statement and then explore some of the consequences for system administrators in the typically-heterogenous academic environment. It may even convince you that your next (and possibly only) computer need be a Mac.

11

MIS, OSIRIS In August 2003, the central Finance system will be changing to to a new system called OSIRIS. OSIRIS consists of changes both to the finance software used and to the finance processes followed.
The objective of this workshop is to introduce some of the technical aspects of the system design and a technical overview of the client software. We are also hoping to be able to give a brief demonstration of the system in action.

12

Ownership of Data This workshop will look at the following legal issues in a practical context:
1. Who owns databases (data subject, compiler, employer or licensor of technology?)
2. Who is responsible for legal compliance.
3. Relationships with mailing houses.
4. Databases in joint ventures.
5. Dealing with underlying technology.
The aim of the seminar is to give an overview on how intellectual property law and data protection law interplay to regulate how organisations can exploit their valuable data and avoid legal pitfalls.

13

ALLnet: VPN/SSL

All the convenience of a VPN without the headache - next generation SSL VPN solution with the following key advantages:
§ Application Layer access - grant users access only to the resources they require with granular control down to URL, file or server level.
§ No client software to install or manage - SSL VPN's leverages the ubiquity of SSL clients in Web browsers.
§ Comprehensive access - provides access to web applications, file shares, legacy applications and thin clients.
§ Quick and simple deployment with easy browser-based management.
§ Granular auditing and reporting further reduce IT headaches and security concerns.

14

Developing IT Strategy - A College Perspective There are many rewards for developing a college or departmental IT strategy, although it may seem to take a lot of hard work and time. Often the first hurdle is knowing where to start, and the aim of this seminar is to give you some thoughts and ideas on how to get going, and some of the things to watch out for as you put your strategy together. This workshop will talk through a firm foundation for developing your own strategy, and the varied approaches that can be taken. Look out for the section on "hints and tips": we hope to send you away encouraged to give it a go! Although both the presenters are from a college environment, we believe this seminar will be equally applicable for IT Managers from small and medium sized university departments.

Programme | Workshops | Who's Who? | 8th (2003) ITSSC Home Page


ITSSG, September 2003