Workshop 8: Help Desk matters
Who are we?
Outline
Introduction
Who will it affect?
How will we implement it?
What services are affected?
When will it happen?
Where will they go?
Why are we doing this?
OUCS model of IT Support
Scenarios
1. LaTeX
2. MS Access
3. Dial-up
Local responsibilities
Discussion prompts
ITC Guidelines
Basic components
Help Desk Systems in use
Email: sue.brooks@oucs.ox.ac.uk